How much experience does your well technician really have?

When you call a well maintenance and repair technician to come out to your house or office, you want the peace of mind knowing they are experts at what they do. This is particularly true if your well system isn’t working. If they have the knowledge and experience, you’re confident fresh, clean water will start flowing again soon.

Of course, if it’s merely a well system maintenance call you still want an experienced well technician on the job. If the person working on your well system doesn’t really, really know what they’re doing, you could find yourself dealing with repairs before too long.

When a well company advertises that it has 81 years of experience, for instance, what do they really mean? Is it a one-man shop with a 100-year-old well technician who started fresh out of high school in 1933? Not likely.

Maybe there are three techs who have 27-years experience each. It’s almost as likely that they’re triplets to have equal years of experience such as that. No, chances are, if the advertised number has any basis in fact, it includes the 50-plus years of experience of the semi-retired owner and several other well technicians combined.

The worker who shows up at your house, a nice kid who recently started shaving, may have no more than a few months of experience. When that young worker approaches your well, it’s a roll of the dice how things will work out.

What this means is that you’ll want to make sure your well technician is really a technician with knowledge and experience maintaining and repairing wells. That nice kid may quickly find him or herself in over their head in your well problem. They had all sorts of confidence when they started but suddenly discovered the true depth of their knowledge.

The reality is that number of years on the Web page or advertisement for the well company you’re calling may have little practical application to reality. The best defense is to ask specific questions about your well technician’s experience and knowledge.

For instance, if you called McHenry Water Well & Pump, you’d discover that the well technician coming out to your home or office has decades of experience and geological education that will give you that well-deserved peace of mind.

Disconnect the hose outside or your frost-free sillcock can freeze

After a couple weeks with the temperature on the low side of freezing, it’s nice to have a warm day in the weather forecast. If, however, you’ve left a hose attached to your sillcock, the faucet on the outside of your house or business, a warm day could bring an unpleasant surprise.

A portion of the water pipe extending to the faucet is generally to close to the wall to enjoy the full benefits of the heat inside. This means that any water in the pipe can freeze. When water freezes in a pipe, there is a risk it will split the pipe open. You won’t notice when the water is frozen but, on that warm day when things thaw, the water will begin pouring out of the hole in the pipe.

It’s surprising how much water can pour out of a small hole in a pipe. If the leak is far enough inside the wall you may not notice the leak right away. You’ll probably hear water running but won’t track down the culprit until you see water collecting in the basement. The water can also damage the wall and insulation.

Thankfully, new sillcocks, which are called ‘frost-free sillcocks,’ have a rod running back from the outside faucet to a valve so the water is held back from the section closest to the outside wall. This can save homeowners and business owners from worrying about frozen pipes running to outside faucets. But, it’s not a guaranteed solution.

If you leave the hose attached to the faucet outside, water can remain in the section of pipe beyond the sillcock valve. If it freezes the pipe can still burst. In this case, you won’t notice the leak right away on a warm day after a freeze. Instead, you’ll notice the problem the next time you turn the faucet on.

You may notice that you have lower water pressure on the far end of the hose. Or, you may notice water collecting in the basement again.

Whether the leak is from an old-style sillcock or a new frost-free sillcock, the potential damage is significant, particularly if you have a finished basement.

Years ago, before frost-free sillcocks, homeowners would shut the water off to a pipe running to an outside faucet and drain the line. Today, with frost-free sillcocks, that’s not necessary. However, it’s important to remove the hose from the faucet outside so the sillcock can drain.

This message is brought to you by McHenry Water Well & Pump. For more information about McHenry Water Well & Pump, call 815-403-3333 or visit: www.mchenrywellandpump.com.

Quality well technicians will brave arctic cold to get your water flowing

You can hear the wind howling and the frost is creeping across your window. The backyard looks like an arctic landscape as the snow swirls and blows. It’s cold outside and it’s good to be indoors. Your plan is to just wrap yourself in a comforter and settle down with a cup of cocoa and a good book.

In the kitchen, you take the teapot off the stove and carry it to the sink. You hold it under the faucet as you glance out the kitchen window and remind yourself how fortunate you are for central heat. Then, you lift the lever and … nothing. You try again. This time you hear a bang and a wheeze and some rusty powder puffs out of the faucet.

You look under the sink in the hope something simple and easy to fix is responsible for the unexpected disruption in the on-demand flow of water. But, under the sink, everything looks fine. In other words, it looks the same way it does any other time you look under the sink.

You think to yourself, “I’d better try the bathroom sink” but you receive the same response from the faucet there. Even the bathtub and utility tubs are coughing dry powder instead dispensing water.

You call a friend who knows a little about maintaining a home. After a couple of unsuccessful suggestions, your friend recommends that you call in an expert. You have well water so you need to call in a well technician.

Hopefully, you’ll call a well company like McHenry Water Well & Pump. You need someone who knows wells and well pumps inside and out. You need someone who can fix your well on a good day but is also willing to come out and fix your well when it’s 10-below zero and the wind is making it feel like 50 below.

On a day such as this, when that well technician arrives, you watch from the warmth indoors as the well technician leans against the blowing wind and fights his or her way out to your well. Maybe, it’s a simple wiring issue and your water is quickly flowing again. Then again, it could be the well pump or the well tank, or both.

In this scenario, the work is a bit more involved. That well technician will be out there fighting the elements for a couple of hours so you can have fresh, clean water indoors while you huddle in the heat.

Ask yourself, what would you say if you called a well maintenance or repair company and they said, “I’m sorry, it’s too cold out today. Why don’t you call back when it’s a little warmer?”

A quality well repair and maintenance technician knows there are hot days when they repair and maintain wells and there are cold days – sometimes, very, very cold days. It comes with the territory. Of course, for folks like those at McHenry Water Well & Pump, it warms their hearts when they see the smile on your face knowing your water is fresh, clean and running again.

For more information about McHenry Water Well & Pump, call 815-403-3333 or visit: www.mchenrywellandpump.com.